FAQ
1. What is Sense.ly?
Sense.ly is a product that allows clinicians to define automated conversations with their patients. You are represented by a remote assessment nurse which can notify the patient to check-in, ask the questions that you would like answers for, and collect relevant data using medical devices.
2. How does the Sense.ly clinician portal work?
Using the Sense.ly clinician portal, clinicians can create custom procedures for their patients, set up care plans to notify their patients to check-in, view reports for how patients are progressing, and adjust procedures as necessary to help the patient recover faster.
3. How do I create an assessment?
To create a procedure, click on the 'Create Assessment' button on the top menu. Choose a type of avatar that you would like the patient to interact with and then type in the questions that you would like to ask the patient. You can also select how you want the patient to respond to your questions. The current available options are \"speech\" in which the user will speak or \"none\", which means that the avatar will automatically go to the next question.
4. How do I assign a check-in?
To assign a procedure click on the 'Assign Check-in' button on the top menu. You will first need to choose a patient to assign a care plan to. After selecting the patient, you can specify the procedure to assign to a patient and a length of time that the patient needs to check in with the procedure. Note that the patient will only see the Care Plans that you assign in their portals that are current. Additionally, you can also create SMS notifications for the patient to alert of how often you would like him/her to check in. You can select specific week days as well as time of day for when the alert is sent.
5. How does my patient check-in?
The patient can check-in with a care plan in two ways:
In both cases, the patient will see the check-ins that are assigned to him/her and can check in immediately. If the assessment the patient has to undertake uses the Kinect device or medical devices, currently only web-based check-in is possible.
6. How do I get the mobile app?
The mobile app is not yet in the app store but patients can download it on their phones by going to http://pilot.sense.ly/SenselyAndroid.apk from the browser on their mobile phone. The phone download the app and then the patient must install it by selecting the 'Install' option button.
Sometimes, the Android security settings will prohibit such an install. In this case, the patient can go to Android Settings, select Security, and check the box next to 'Unknown sources' to allow installation of apps from sources other than the Play Store. After the app is installed, please deselect 'Unknown sources'.
7. Do you have an app for the iPhone?
Not yet but it's coming soon. To get an update please email, help@sense.ly
8. I heard you have body recognition and augmented reality features? How do I take advantage of that?
Body recognition and augmented reality are not yet available from the Sense.ly clinician portal web interface but are available via the Sense.ly Javascript API. In order to take advantage of the Sense.ly Javascript API, you must be a member of the Sense.ly partner program. Please email partner@sense.ly with a request to be included.
9. I would like to create more complex procedures with branching. How do I do that?
Creating more complex assessments listen for patient's speech and change the conversation accordingly requires you to write an application using the Sense.ly Javascript API. Please email partner@sense.ly with a request for access to the Partner Zone. Once you have access to the APIs, you can create external procedures using the 'Create Assessment with URL' option on the clinician portal.
10. How do access assessments created by other people?
This feature is still in the works and will be available soon. Currently you can only create and access assessments created by your organization. In the future, you will be able to share your assessments with other organizations as well as acquire assessments from other organizations using the clinician portal.
11. What are virtual visits?
Virtual visits are remote video consultations that a clinician can set up with a patient of their choice. These consultations are scheduled today and it's up to the clinician to schedule the appointment and ensure that the patient can log into to participate in the video call. Note that Virtual Visits only work on the Google Chrome browser today and we should have Firefox support shortly.
12. How do I create a virtual visit
To schedule a virtual visit with a patient, simply navigate to Virtual Visits -> Schedule Virtual Visit. You can schedule up to 5 appointments at a time with a patient for a particular topic. At the scheduled time, the patient and clinician can both log into the Sense.ly portal from their web browsers and connect to the Virtual Visit by going to Virtual Visits -> Upcoming Virtual Visits, then clicking Start Visit. At the end of the conversation, simply close the browser or log out.
1. What is Sense.ly?
Sense.ly is a product that allows clinicians to define automated conversations with their patients. You are represented by a remote assessment nurse which can notify the patient to check-in, ask the questions that you would like answers for, and collect relevant data using medical devices.
2. How does the Sense.ly clinician portal work?
Using the Sense.ly clinician portal, clinicians can create custom procedures for their patients, set up care plans to notify their patients to check-in, view reports for how patients are progressing, and adjust procedures as necessary to help the patient recover faster.
3. How do I create an assessment?
To create a procedure, click on the 'Create Assessment' button on the top menu. Choose a type of avatar that you would like the patient to interact with and then type in the questions that you would like to ask the patient. You can also select how you want the patient to respond to your questions. The current available options are \"speech\" in which the user will speak or \"none\", which means that the avatar will automatically go to the next question.
4. How do I assign a check-in?
To assign a procedure click on the 'Assign Check-in' button on the top menu. You will first need to choose a patient to assign a care plan to. After selecting the patient, you can specify the procedure to assign to a patient and a length of time that the patient needs to check in with the procedure. Note that the patient will only see the Care Plans that you assign in their portals that are current. Additionally, you can also create SMS notifications for the patient to alert of how often you would like him/her to check in. You can select specific week days as well as time of day for when the alert is sent.
5. How does my patient check-in?
The patient can check-in with a care plan in two ways:
- By logging into the web portal at http://pilot.sense.ly
- By accessing the Sense.ly app on an Android phone and logging in with a username and pin. As a clinician you can set up the patients' username and pin number using the 'Register New Patient' interface.
In both cases, the patient will see the check-ins that are assigned to him/her and can check in immediately. If the assessment the patient has to undertake uses the Kinect device or medical devices, currently only web-based check-in is possible.
6. How do I get the mobile app?
The mobile app is not yet in the app store but patients can download it on their phones by going to http://pilot.sense.ly/SenselyAndroid.apk from the browser on their mobile phone. The phone download the app and then the patient must install it by selecting the 'Install' option button.
Sometimes, the Android security settings will prohibit such an install. In this case, the patient can go to Android Settings, select Security, and check the box next to 'Unknown sources' to allow installation of apps from sources other than the Play Store. After the app is installed, please deselect 'Unknown sources'.
7. Do you have an app for the iPhone?
Not yet but it's coming soon. To get an update please email, help@sense.ly
8. I heard you have body recognition and augmented reality features? How do I take advantage of that?
Body recognition and augmented reality are not yet available from the Sense.ly clinician portal web interface but are available via the Sense.ly Javascript API. In order to take advantage of the Sense.ly Javascript API, you must be a member of the Sense.ly partner program. Please email partner@sense.ly with a request to be included.
9. I would like to create more complex procedures with branching. How do I do that?
Creating more complex assessments listen for patient's speech and change the conversation accordingly requires you to write an application using the Sense.ly Javascript API. Please email partner@sense.ly with a request for access to the Partner Zone. Once you have access to the APIs, you can create external procedures using the 'Create Assessment with URL' option on the clinician portal.
10. How do access assessments created by other people?
This feature is still in the works and will be available soon. Currently you can only create and access assessments created by your organization. In the future, you will be able to share your assessments with other organizations as well as acquire assessments from other organizations using the clinician portal.
11. What are virtual visits?
Virtual visits are remote video consultations that a clinician can set up with a patient of their choice. These consultations are scheduled today and it's up to the clinician to schedule the appointment and ensure that the patient can log into to participate in the video call. Note that Virtual Visits only work on the Google Chrome browser today and we should have Firefox support shortly.
12. How do I create a virtual visit
To schedule a virtual visit with a patient, simply navigate to Virtual Visits -> Schedule Virtual Visit. You can schedule up to 5 appointments at a time with a patient for a particular topic. At the scheduled time, the patient and clinician can both log into the Sense.ly portal from their web browsers and connect to the Virtual Visit by going to Virtual Visits -> Upcoming Virtual Visits, then clicking Start Visit. At the end of the conversation, simply close the browser or log out.